Shop Policy | Sprouted Paper Co
Processing time :
Our current processing times are between 5-10 business days but we try to ship out earlier if we can.
Estimated shipping times :
-
Domestic orders within Canada via Canada Post
- 2-12 business days
- 10-12 business days
International orders via USPS First Class Mail
- 10-15 business days (3 weeks)
- 2-12 business days
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery times may vary due to holidays or weather conditions or other unforeseen circumstances.
*Important COVID-19 Update:
Please note that all mail couriers are currently experiencing high volume of deliveries and there are unusually long delivery times. Please be extra patient during this time as you wait for your happy mail to arrive - thank you! *
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Payment methods:
We accept paypal and credit card payment.
Returns & exchanges :
We do not accept returns, exchanges, or cancellations at this time but please contact us via email if you experience any issues with your order.